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- Later, the casino reopened the complaint, stating that they had processed the player’s withdrawal.
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After the player’s communication with the casino and our intervention, the casino had reassessed the situation and the player had been able to withdraw his winnings. However, he had only been able owo withdraw a part of his total winnings due owo the casino’s maximum withdrawal zakres for no-deposit bonuses. Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds. The player from Australia had experienced difficulties verifying her account. She initially contacted the online casino in September of the year before owo verify her proof of age, as she did not have a license. Despite our team’s efforts owo communicate with the casino and resolve the issue, the casino had failed jest to cooperate.
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